Refund policy

Return, Replacement, and Refund Policy

We accept requests for replacement, return, or refund only if the request is made within 5 calendar days of receiving the product. Customers can also request a return or refund before the product is delivered. After 5 calendar days from delivery, we will not entertain any requests.

Eligibility for Return, Replacement, or Refund

We will process return, replacement, or refund requests only under the following conditions:

  1. Manufacturing Defect: The product has a manufacturing defect.
  2. Incorrect Product: The product received is different from the one ordered.
  3. Damaged in Transit: The product or its seal arrived damaged.
  4. Unopened and Unused: The product must be unused and the seal intact.
  5. Original Packaging: The product must be returned in its original, undamaged packaging.
  6. Proof of Purchase: A receipt or proof of purchase must be provided.

Non-Eligible Products for Return, Replacement, or Refund

Because our products are consumable ritual and herbal preparations, hygiene and safety rules mean we cannot accept returns for:

  1. Any product whose seal has been opened or which has been used, including kumkum, vibhuti, chandan, turmeric and camphor.
  2. Products marked as "non-refundable" at the time of purchase.
  3. Customized or personalized products, including custom puja kits and gift boxes.

This does not affect your rights where the product arrived defective, damaged, or incorrect.

Return and Refund Process

  1. Request Submission: When requesting a return or refund, please email hello@mahvika.com with:
    • Your order number and proof of purchase.
    • Clear photographs of the product (if it is damaged, defective, or incorrect).
  2. Refund Amount: Only the value of the product being returned will be refunded, not the total value of the order.
  3. Return Pickup: Upon approval of the return request, a pickup will be arranged. Our courier partner will collect the item within 3–5 business days.
  4. Quality Check: After we receive the product, it will undergo a quality inspection. Once approved, your refund will be processed.
  5. Packaging for Return: Please pack the product securely. If it reaches us damaged or worn, it will not be eligible for a refund.
  6. Refund Notification: We will notify you by email once your returned product is received, and inform you whether the refund has been approved or declined.
  7. Refund Method:
    • Prepaid Orders: Refunds are credited back to the original payment method within 7–21 business days.
    • Cash on Delivery Orders: Refunds are processed to your bank account within 7 business days of approval.
  8. Change of Mind: If you change your mind, you are responsible for returning the item at your own cost, and the product must be unopened with its seal intact. Return courier charges will be borne by the customer. Reverse pickup is offered only for defective, damaged, or incorrect items.

Summary of the Refund Process

  • We will notify you of the acceptance or rejection of your refund request within 7 business days of receiving the returned product.
  • If approved, the refund will be completed within a further 15 business days — a total of up to 21 days from the date we receive the returned item.

Exchanges

Mahvika will replace or exchange products only where the item received has a manufacturing defect, arrived damaged, or is incorrect. Products will not be replaced or exchanged for other reasons. To request an exchange, contact us at hello@mahvika.com.

Mahvika will entertain exchange requests only if raised within 5 calendar days from the date of delivery.

When requesting an exchange, please share:

  • A receipt or proof of purchase.
  • Photographs of the product, where it is damaged, defective, or incorrect.

Only the specific affected product will be exchanged, not the entire order. Please pack the product with due care — if it reaches Mahvika damaged or worn, it will not be eligible for exchange.

Exchange Process Summary

  1. We will notify you within 7 business days of receiving the item whether the exchange request is accepted or declined.
  2. If approved, the exchange will be completed within a further 15 business days — a total of up to 21 days from the date we receive the product.

Cancellations

Orders can be cancelled free of charge at any time before dispatch. Once an order has been dispatched, it can no longer be cancelled, and the returns process above applies.

Contact Information

For any queries about returns, refunds, exchanges, or cancellations, please contact us at: hello@mahvika.com