Refund policy

Return, Replacement, and Refund Policy

We accept requests for replacement, return, or refund only if the request is made within 5 calendar days of receiving the product. Customers can also request a return or refund before the product is delivered. After 5 calendar days from delivery, we will not entertain any requests.

Eligibility for Return, Replacement, or Refund

We will process return, replacement, or refund requests only under the following conditions:

  1. Manufacturing Defect: The product has a manufacturing defect.
  2. Incorrect Product: The product received is different from the one ordered.
  3. Unopened and Unused: The product must be unused or unworn.
  4. Original Packaging: The product must be returned in its original, undamaged packaging.
  5. Proof of Purchase: A receipt or proof of purchase must be provided.
  6. Warranty Products: Items eligible for warranty.

Non-Eligible Products for Return/Replacement/Refund

We will not process returns, replacements, or refunds for:

  1. Products marked as "non-refundable."
  2. Consumable items (e.g., incense sticks, turmeric, etc.), which cannot be returned or exchanged.
  3. Customized or personalized products, including customized pooja boxes.

Return and Refund Process

  1. Request Submission: When requesting a return or refund, please share:

    • Proof of purchase or receipt.
    • An image of the product (if it is broken or incorrect).

  2. Refund Amount: Only the value of the product being returned will be refunded, not the total value of the order.

  3. Return Pickup: Upon receiving the return request, a pickup will be organized. Our courier partner will collect the item within 3-5 business days.

  4. Quality Check: After receiving the product, it will undergo a quality inspection. Once approved, your refund will be processed.

  5. Product Packaging: Ensure the product is securely packed for return. If the product is damaged or worn upon arrival, it will not be eligible for a refund.

  6. Refund Notification: We will notify you via email once your returned product is received, and inform you of the approval or rejection of the refund.

  7. Refund Method:

    • Prepaid Orders: Refunds will be credited back to the original payment method (bank account/credit/debit card) within 7-21 business days.
    • Cash on Delivery Orders: Refunds will be processed to your bank account within 7 business days from approval.

  8. Customer Change of Mind: If you change your mind or are not satisfied with the product, you are responsible for returning it at your own cost. Once we receive the product, we will inspect it and process your refund. Return courier charges will be borne by the customer. Note: Reverse pick-up is only offered for defective or incorrect items.

Summary of the Refund Process

  • Upon receiving the returned product, we will notify you of the acceptance or rejection of your refund request within 7 business days.
  • If approved, the refund will be processed and completed within 15 business days, making the total refund process duration up to 21 days from the date we receive the returned item.

Exchanges

Alayam Store shall replace or exchange products only if the product received has manufacturing defects. Products will not be replaced or exchanged for any other reasons. If the customer wishes to exchange their product, they must contact us at orders@alayamstore.com.

Alayam Store will entertain exchange requests only if they are raised within 5 calendar days from the date of delivery of the product.

At the time of making a request for an exchange, the customer shall share:

  • A receipt or proof of purchase.
  • An image of the product (in case of broken or incorrect product received).

Only the particular product with a manufacturing defect shall be exchanged, not the entire order.

The customer must pack the product with due care. If the product received at Alayam Store’s premises is damaged or worn out, the customer will not be eligible for an exchange.

Once the returned item is received and inspected, we will send an email notifying you that we have received your item(s). We will also inform you of the approval or rejection of your exchange request via email.

Exchange Process Summary

  1. Upon receiving the item for exchange, we will notify you within 7 business days regarding the acceptance or denial of your exchange request.
  2. If approved, the exchange process will be initiated and completed within the next 15 business days. The entire exchange process will be completed within 21 days from the date we receive the product at Alayam Store’s premises.

Contact Information

For any queries or delays in the refund or exchange process, please contact us at:
orders@alayamstore.com